Privacy Policy

Effective Date: 1 June 2026

Welcome to the Privacy Policy of Casino Ricky ("we", "our", "us"). This policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia.

1. Information We Collect

We collect the following types of personal information:

Identity Information: name, date of birth, gender.
Contact Information: email address, phone number, postal address.
Account Information: username, password, transaction history.
Payment Information: credit/debit card details, billing information.
Technical Data: IP address, browser type, device information, operating system.
Usage Data: pages visited, time spent on site, clickstream data.
Marketing and Communications Data: preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your personal information when you:

Register an account with us.
Make a deposit or withdrawal.
Use our services or interact with our website.
Contact our customer support.
Participate in promotions or surveys.

3. How We Use Your Information

We use your information to:

Provide and manage your account and our services.
Process transactions and payments.
Verify your identity and comply with legal obligations, including anti-money laundering (AML) and responsible gambling requirements.
Improve our website, services, and customer experience.
Send you promotional materials, offers, and updates (with your consent where required).
Respond to your inquiries and provide customer support.
Detect, prevent, and investigate fraud or other illegal activities.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business (e.g., payment processors, IT services).
Regulatory bodies, law enforcement agencies, or other authorities as required by law.
Third parties involved in fraud prevention and security.
Other players or users only with your explicit consent.

All third parties we disclose your information to are required to protect your information in accordance with this Privacy Policy and applicable laws.

5. International Transfers

Your information may be transferred to and stored in countries outside Australia. We ensure that appropriate safeguards are in place to protect your personal information in accordance with the Australian Privacy Principles and other applicable laws.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have certain rights under Australian privacy law, including:

The right to access your personal information.
The right to request correction of inaccurate information.
The right to withdraw consent where processing is based on consent.
The right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +61 2 1234 5678

Address: 123 Casino Street, Sydney, NSW 2000, Australia

For more information about your privacy rights, you may also visit the Office of the Australian Information Commissioner website: https://www.oaic.gov.au.