Responsible Gambling at Ricky Casino
At Ricky Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Ricky Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards. We actively promote responsible gambling practices and work to prevent problem gambling by offering a range of player protection tools and resources. Our team is trained to identify signs of problem gambling and to assist players who may need support.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Lie to family or friends about how much you gamble
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or other responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support service immediately.
Player Protection Tools
Ricky Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets.
Session Time Limits
Limit the amount of time you spend playing in a single session. You will receive a notification when your session limit is approaching and will be logged out once it is reached.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have wagered during your current session. These prompts help you stay aware of your gambling activity.
Cool-Off Period
If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account or place bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Ricky Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will cease, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our support team at [email protected] or via live chat available 24/7.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed online. Once registered, all participating operators — including Ricky Casino — are required to close your account and prevent you from opening new ones.
Register at: www.betstop.gov.au
Underage Gambling Prevention
Ricky Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is under 18, we will suspend their account immediately pending verification.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
Gambling Blocking Software
In addition to the tools we provide, you can use third-party software to block access to gambling websites across all your devices. We recommend the following services:
- Gamban — blocks thousands of gambling websites and apps across all your devices
- BetFilter — comprehensive gambling blocking software
- GamBlock — blocks gambling content on desktop and mobile
Support Organisations in Australia
If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available. We encourage all players to reach out to the following organisations:
Gambling Help Online
Free 24/7 online counselling, information, and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24 hours a day, 7 days a week)
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
Website: www.lifeline.org.au
Phone: 13 11 14 (available 24/7)
Beyond Blue
Support for anxiety, depression, and mental health issues that may be connected to problem gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (available 24/7)
MensLine Australia
Professional telephone and online support service for men with emotional health and relationship concerns.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (available 24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial hardship, including gambling-related debt.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Tips for Gambling Responsibly
We encourage all players to follow these guidelines to keep gambling fun and within healthy limits:
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and set time limits for your sessions
- Never chase your losses
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Keep track of how much time and money you spend gambling
Contact Us
If you would like to activate any of the responsible gambling tools mentioned on this page, or if you have any concerns about your gambling behaviour, please do not hesitate to contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
Our support team is available around the clock and will respond to all responsible gambling requests as a priority. All communications are treated with the strictest confidentiality.
Last updated: June 2026
